Core Strength PT - Privacy Policy

At Core Strength PT, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or engage with our services, including one-on-one personal training, small group fitness classes, nutrition coaching, bespoke workout plans, injury rehabilitation support, and online remote coaching.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise when you contact us.

• Personal Identification Information: Name, email address, phone number, physical address.
• Health and Fitness Information: We may collect health-related information relevant to your fitness goals, injury history, medical conditions, and dietary preferences to provide personalized training and nutrition coaching. This is collected with your explicit consent.
• Financial Information: Payment details (processed securely by third-party payment processors) for service transactions. We do not store full payment card details.
• Usage Data: Information about how you access and use our online platform, such as IP address, browser type, device information, pages viewed, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our services, including personal training, fitness classes, and nutrition coaching.
• Personalize your experience and deliver bespoke workout plans.
• Process transactions and manage payments for services.
• Communicate with you about your training, services, and updates.
• Provide customer support and respond to inquiries.
• Improve our services and online platform.
• Comply with legal obligations.

3. Disclosure of Your Information

We may disclose your information in the following situations:

• With Your Consent: We may disclose your personal information with your explicit consent for specific purposes, especially regarding health information for service delivery.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, analytics, data hosting, and online coaching platforms. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

4. Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Under applicable data protection laws, including the GDPR for individuals in the UK, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us.

6. Third-Party Websites

Our online platform may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Core Strength PT

14 Regent Street, City of Westminster, London, SW1Y 4PE, UK